Digital workforce outsourcing

Bringing in the external expertise you need to manage your automation effectively

Unless you are a tech company, implementing, operating, and upgrading digital and automation systems probably is not your specialty. Wouldn’t it be more effective to ask the experts to do it for you?

The conclusion many businesses are coming to is ‘yes it would’.

In the last of our blog series looking at the major automation trends for 2021, we discuss why outsourcing is often the best way to make the most of these rapidly evolving technologies.


What’s happening across organisations like yours

Covid-19 has forced companies across the globe to reassess how they do business. And their digital operations have come under particular scrutiny. Do they need to change?

For many the answer is yes. Which is why they are turning to external expertise. Not just for advice, but to build and run their digital systems from end-to-end. In fact, 50% of larger companies are expected to sign up to an ‘RPA as a service’ provider by 2023 rather than build their own in-house[i].

Those organisations evaluating whether to build this expertise in-house are quickly hitting upon the scarcity of automation skills in the labour market, making external expertise that can be mobilised quickly ever-more attractive.

Today’s education system is already producing a shortfall of STEM (Science, Technology, Engineering and Mathematics) graduates[ii], creating a premium on those with technology skills. This is amplified further in emerging fields such as automation, where finding seasoned practitioners with five years or more experience is proving to be a significant stumbling block for many.

[I] Data & Analytics predictions | Gartner
[ii] Automation is the new outsourcing | Quantumrun


Why this matters to you

Implementing a digital strategy and building digital technology is challenging, not to mention a large investment. But consistently maintaining and enhancing those systems is where the real work starts.

As we have shown in this eBook, the frontiers of what is possible are always being pushed. Keeping up with them is a never-ending job that requires resources and a constant supply of technical talent.

That is a lot to take on alongside the day-to-day running of a business. Enlisting a third-party automation as a service provider, to take charge of one or all your digital processes could make business sense for you. It is worth considering for several reasons:

  • Concentrated expertise – Intelligent automation is an emerging technology, and few businesses have the extensive experience they need inhouse. An intelligent automation provider has the expertise to scale up complex solutions quickly.
  • Breadth of capability – Whether you need cloud systems, automation, or artificial intelligence they will have them ready to go. And they will keep on top of the latest innovations, so you don’t have to.
  • No upfront cost – That means a return on investment right from the start.
  • Economies of scale – You will benefit from the advances your service provider makes across all its clients.
  • Consistent high performance – You will have the reassurance that your business processes will run smoothly, safely, and securely.

In other words, you will be able to focus on your core business, while the experts in digital and automation make sure you are at the technological cutting edge.

With benefits like this, it is not hard to see why organisations across a range of sectors are outsourcing these complex but critical tasks.


How you can take advantage of it

There are plenty of options on the market, choosing the right one for your business is absolutely imperative.

Start by taking a hard look at the challenges that are holding people back in your business and asking how an outsourced automation service could help. Don’t be seduced by exciting technology if it doesn’t fit your business needs or solve a problem.

For example, if you deal with hundreds of invoices a month, automation could make a real difference, if it is only a handful there’s probably little point. In short, identify processes that you carry out at scale.

Then it is about picking the right partner. And partner is the operative word. This is a relationship you want to last, so choose a company with a good track record for providing a responsive ongoing service. Get it right and it could be a long and profitable one for your business.


Keeping your business one step ahead

This is the final blog in our series looking at the trends we think will define the coming years in intelligent automation and, in turn, shape your business.

Of course, innovation in the sector is not slowing down, so keep checking in with us to find out what the latest advances are and how they could benefit your enterprise.

And if you would like to read each trend back-to-back or share them with your colleagues, download our full Automation Trends 2021 eBook which walks through all eight of the top automation trends for the coming year and beyond.

Tags: Process Automation, RPA